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Discovering the needs of old customers is extremely important to any business, especially in the post-epidemic era of economic downturn, where any little need from an old customer can be an opportunity to relaunch a company's business.
Phone calls, flyers, coupons, there are probably many ways you can try, but none of them can reach so many old customers. By sending emails to old customers may be the most effective way, and although the emails sent may be ignored, good emails will have a higher probability of being read by old customers. Therefore, sample emails to old customers become very important.
Why not consider trying Tracup and its templates? Including all aspects of sales, marketing, CRM and business operations, it is not only very informative but also free and I believe it is perfect for you.
Doc
Tracup Template Center
It was the best of times, it was the worst of times. We are affected by recession right now. However, right now during the COVID-19 is the best time to reconnect with our old clients and offer help.
By reaching out for the right reasons and at the appropriate moments, you may increase your chances of success. In the following article, we will offer you some sample letters to reconnect with old clients.
Hi [client name],
I recently came across this article, [article title], and thought you would be interested. With everything going on, I hope you, your family, and your business are doing well right now.
It is my honor to offer you any support, please don’t hesitate to reach out.
Sincerely, yours
[your name]
Task Status: | ☹[Did Not Renew]👌[Follow Up]🖐[Interested Still]❌[Not Interested]❎[Lost Forever] |
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Task Type: | [Sent Request] [Quote Sent] [Pending] [Payment Received] |
Custom Field: | Contact(text), Engagement(text), Email(text), Phone(text), Payment Type(text), Website(URL), Close Date(Date),Last Touched(Date), Demo(text), Opportunity(Number), Plan(Text) |
Task View: | List, Board. File, Wiki |
Custom Field can be shown: | Create Time, Expire Date, Assignee, Type, Contact, Engagement, Email |
Before Tracup dive into deeply, Tracup has a sales template here that users can access to give their inspiration on what they can do.
![Tracup_task_status_template](E:\work\pgy\Translated file\Already translated\8.4\How To Reconnecting With Past Clients Email Template\attachment\Tracup_task_status_template.jpg)
Within the Tracup platform, users like to think of their templates as being like a diving board for jumping into the pool.
![Tracup_task_type_template](E:\work\pgy\Translated file\Already translated\8.4\How To Reconnecting With Past Clients Email Template\attachment\Tracup_task_type_template.jpg)
So it gives users a lot of inspiration and then they can take that template and tweak it to fit their very specific use case, and make it excellent for them to add this template they’re going to.
![Tracup_custom_field_in_this_template](E:\work\pgy\Translated file\Already translated\8.4\How To Reconnecting With Past Clients Email Template\attachment\Tracup_custom_field_in_this_template.jpg)
Users can search for ones that are best for them. Once they find something that really works for them. They can save that and use it over and over.
![Tracup_gif_for_diferent_type](E:\work\pgy\Translated file\Already translated\8.4\How To Reconnecting With Past Clients Email Template\attachment\Tracup_gif_for_diferent_type.gif)
Hi [client name],
I hope everything in the world is going well for you. I wanted to let you know that I have some extra bandwidth, roughly [hours per week], if you need any assistance during this period.
As this situation continues, please know that I am always available for a chat to discuss how I may assist you and your firm during this difficult time.
Thanks,
[your name]
Tracup has lots of different sales ones that they can look at from account management.
![Tracup_template_example](E:\work\pgy\Translated file\Already translated\8.4\How To Reconnecting With Past Clients Email Template\attachment\Tracup_template_example.jpg)
Tracup has an entire webinar on CRM so users are going to use this account management template to get started when they click the use template they can just add this folder. They’re going to use this one they’ll give it a nice name.
![](E:\work\pgy\Translated file\Already translated\8.4\How To Reconnecting With Past Clients Email Template\attachment\Tracup_four_custom_field_shown_intheweb.jpg)
Take Notice of Above Four Things |
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1. Two same custom fields are not allowed in the same work space, and are shared in the same work space |
2. Maximum 30 custom fields in one work space |
3. Default to show 4 custom fields on list view |
4. When choosing a new project template, user has already created the same customer field and they cannot share the same name in Tracup. Tracup project template will set these two same fields by default. If users have set some special setup in this custom field, Tracup will generate the same name and add label (1) behind the title in default. |
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