All Templates

#Project #Common #Beginner

Help Desk Ticket

The greatest challenge for anyone in charge of a help desk is tracking SLAs. The manager must be knowledgeable about SLAs, customer contacts, and brief resolutions. It is simple to generate, delete, manage, and track tickets using this template help desk manager.

This template is available if you want a simple approach to keeping track of concerns and delivering immediate customer support. Your company will be able to track tickets everyday with the aid of this template.

Tracup Help Desk Ticket Template integrates multiple sections where you can categorize the problem and instructions on how to fix it. Tracking tickets is the most crucial part of running a support desk. Try this template and you will handle customer request much easilerly.

Template Configuration
6

Task status

New

Open

Escalate

Resolved

Finished

Closed

3

Task type

Open
Escalate
Resolved
1

Project components

Board

7

Custom field

Email

Brief Problem Description

Submission Date

Ticket Category

Detailed Problem Description

Resolution

Ticket Number

Template Details
Creator
Other Info

Built in 2022-12-01 15:23:00

Reference
Osticket
A popular customer support software that customize the data collected from users when submitting a ticket to help get straight to the issue.

(318) 290-3674

support@osticket.com

Osticket:  osTicket is a widely used and trusted open source support ticketing system. Easily scale and streamline your customer service and drasticall... more
2023-01-29
osTicket is a widely used and trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
Software Advice:  osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system ca... more
2023-01-29
osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers.
Admin Magazine:  If you need a particularly flexible and easily expandable ticket system, OTRS is certainly a good choice, as long as you can spare the time ... more
2023-01-29
If you need a particularly flexible and easily expandable ticket system, OTRS is certainly a good choice, as long as you can spare the time to set it up.
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We highly recommend event planners to go through this template before holding a pomotion campaign. This template is a great enlightening tool if people are not familiar with pomotion event planning. After using this tempalte for a while, you will be able to leave the text and build your own pomotion campaign.
Risk Register

This simple Risk Register template is intended for projects or tiny enterprises. With only a few fields to fill out, getting started is quick and simple. Risk register template is a helpful tool for organizations to keep track of and manage risks associated with a project, organization, or process more effectively.

This risk register template outlines the key pieces of information to capture such as risk category, name of risk, probability of risk event, impact, risk rating, and the risk owner.

It also provides columns for documenting the response strategy for mitigating the risk, the review date, and comments. Using this template helps organizations minimize risks and ensure project success.

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