All Templates
Customer onboarding typically consists of five steps: customer data collection, customer onboarding review, customer activation, customer onboarding follow-up, and customer onboarding optimization.
Customers provide all necessary information to establish a business relationship during the data collection step. Customer onboarding professionals assess the data during the review step to ensure that it is accurate and that there are no issues that need to be addressed. The activation step entails configuring access to the product or service as well as any other onboarding tasks that must be completed before customers can actively engage with the product. The next step is to check in with customers to ensure that they are satisfied with their experience and that they received all of the assistance they required.
The optimization step involves taking steps to improve the onboarding process so that customers have a smooth experience when interacting with the product or service.
Manage every step of the onboarding process for your clients, from the initial meeting through client installation and training. Gain insight into how the onboarding is going, keep track of the time spent, and align everyone within on the situation.
Task status
New
Awaiting Onboarding
Onboarding In Progress
Paying Customers
At Risk
Contacts
Finished
Closed
Task type
Custom field
Title
Package
TimeZone
Kickoff
Structuring
Training
Success Metrics
Risks
Est. Hours
Phone
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Onboarding Dates - Start
Onboarding Dates - End
Greetings from your contacts list! You may manage and keep all of your contacts here.
User onboarding is the process of improving an individual’s requirements and success with a product or service. This term is often used in reference to software products, and it can be done in a manual or automated way. The term originates from the human resources term, onboarding.
Fully boarding a customer
Manage every step of the client onboarding procedure, from the initial meeting to the customer’s implementation and training.
Tracking of onboarding progress
Obtain complete insight into the client onboarding process and monitor the time commitment.
Just one center platform
By synchronizing everyone on a single centralized and user-friendly platform, you can keep your sales team and client-facing staff in sync.
Task Status: | ☹[Awaiting Onboarding]👌[Onboarding In Progress]❎[Paying Customers] ✨[At Risk] ⛳[Contacts] ✏[Finished] |
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Task Type: | [Vendor] [Customer] [Lead] [Partner] |
Custom Field: | Package(text), TimeZone(text), Kickoff(text), Structuring(text), Training(text), Go Live Date(date), Success Metrics(text), Risks(text), Est. Hours(text), Onboarding Dates - End(date), Onboarding Dates - Start(date), Phone(text), Title(text) |
Task View: | List, Board. File, Wiki |
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