Prioritize input that will have a big impact and that you can act on right away while keeping note of comments that will help you improve your product over time.

Why use this template?

One of the most useful ways to interact with your consumers is to listen to their opinions. But it might be challenging to make sense of everything when data comes in through several routes.

Feedback is a potent tool that may provide your leadership team with understandings that map a future for all aspect of a firm, from product to UX to customer service. When it comes to consumer pleasure, that is extremely crucial.

Instead, a template can assist research and product teams in keeping track of comments in one location. Teams can prioritize what consumers want and need most when they can organize data by topic, sentiment, product/feature, priority, etc.

Tips for using this template

• Every time, collect the same information. If you don’t have the same information for every item of feedback, it might be challenging to identify trends and themes in the feedback. To make sure you’re tracking the same information for each piece of feedback, use custom fields or a form.
• Organize tools to send input to a single location. Make sure you can connect it to your project management platform, like Tracup, so it all falls in the same place, whether the customer writes an email or fills out a form.
• Put ideas into action without delay. Why not put your customers’ suggestions for solving problems and finding bugs into practice? Transform team input into tasks that need to be completed.

Tracup has already created three types of feedbacks: “comment,” “Bug,” “Feature request.” You can add more customized reasons via our custom fields feature.

Custom Field can be shown:	Type, Priority, Sentiment
Task Type	[Feature request] [Bug] [Comment]
Custom Field:	Sentiment, Actionable
Task View:	List, Board

Reminder:

Custom fields, task types, task status, etc. In the template can be customized, and you can adjust them according to the corresponding scene.

Ask for help:

If you have problems during the use of the template, please contact the Tracup team.

Citations

Fuchs, D. M. (2022, September 2). Customer feedback on hospitality experiences: 5 best practices: By Dr Matthias Fuchs. Hospitality Net. Retrieved September 28, 2022, from https://www.hospitalitynet.org/opinion/4112254.html